Privacy Policy
At GLOWAGE, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, contact us, or otherwise interact with GLOWAGE.
GLOWAGE is operated by Jessica Shatnawi. We process personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Information We Collect
Depending on how you interact with our website, we may collect information including:
• Your name
• Email address
• Telephone number, where provided
• Billing and shipping address
• Order and transaction information
• Payment-related information
• Communications you send to us
• IP address
• Browser and device information
• Website activity and interactions
• Cookie and similar technology data
• Marketing preferences
Payment information may be processed directly by our payment providers. GLOWAGE does not necessarily receive or store your complete payment card details.
How We Use Your Information
We may use your personal information to:
• Process, fulfil, and deliver your orders
• Process payments, returns, and refunds
• Send order confirmations and delivery updates
• Provide customer support
• Respond to questions and requests
• Maintain and improve our website and services
• Detect and prevent fraud, misuse, and security threats
• Comply with legal and regulatory obligations
• Send marketing communications where permitted
• Measure the performance of our website, advertising, and marketing where permitted
Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the purpose, we may process your information because:
• It is necessary to perform a contract with you, such as processing and delivering your order
• We have a legal obligation to process or retain certain information
• You have given us consent, where consent is required
• We have a legitimate interest in operating, protecting, and improving our business, provided those interests do not override your rights and interests
Where we rely on your consent, you may withdraw that consent at any time.
How We Share Your Information
We may share personal information with trusted service providers where necessary to operate GLOWAGE and provide our services.
These may include:
• Ecommerce and website service providers
• Payment processors
• Shipping, fulfilment, and logistics providers
• Customer support providers
• Email and marketing service providers
• Analytics and advertising providers
• Fraud prevention and security providers
• Professional advisers or authorities where required by law
These providers may process personal information on our behalf or for their own purposes, depending on the services they provide.
We only share personal information where necessary and in accordance with applicable data protection requirements.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how visitors use our website, and, where permitted, support analytics and advertising.
Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, will be used only where permitted and where any required consent has been obtained.
You can manage your cookie preferences through the cookie controls available on our website.
Marketing Communications
Where permitted, we may use your contact information to send you news, offers, product updates, or other marketing communications from GLOWAGE.
Where consent is required, we will ask for it before sending such communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails or by contacting us.
Advertising and Analytics
Where permitted and subject to your cookie preferences, we may use analytics and advertising services to understand how visitors interact with our website, measure the effectiveness of our marketing, and provide more relevant advertising.
These services may use cookies or similar technologies and may collect information about your device and interactions with our website.
International Data Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, and meeting legal, tax, accounting, and regulatory requirements.
The length of time we retain information may vary depending on the type of information and why we need it.
Data Security
We take appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Rights
Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain personal information
• Withdraw consent where processing is based on consent
These rights are subject to applicable legal requirements and exceptions.
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests.
Children's Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children where doing so would be contrary to applicable law.
If we become aware that personal information has been collected from a child in circumstances where it should not have been, we will take appropriate steps to address it.
Complaints
If you have concerns about how we handle your personal information, you can contact us so we can try to resolve the issue.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Information Commissioner's Office (ICO)
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or data practices.
Any updated version will be published on this page.
