Terms & Conditions
Welcome to GLOWAGE. These Terms & Conditions govern your use of our website and the purchase of products from us.
By accessing our website or placing an order, you agree to these Terms & Conditions.
GLOWAGE is operated by Jessica Shatnawi.
Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
• Use the website in a way that may damage, disrupt, or interfere with its operation
• Attempt to gain unauthorised access to our website, systems, or networks
• Use the website for fraudulent, unlawful, or harmful purposes
• Copy, reproduce, distribute, or exploit website content without permission, except where permitted by law
Products
We aim to ensure that product descriptions, images, specifications, availability, and prices displayed on our website are accurate.
However, product colours and appearance may vary slightly depending on your device, screen settings, or reasonable variations in manufacturing.
We may update our product range, information, and prices from time to time. Any price changes will not affect an order that has already been accepted.
Orders
When you place an order, you will receive an email confirming that we have received your order.
Receiving this confirmation does not necessarily mean that your order has been accepted. Your order is subject to availability, payment authorisation, and acceptance by GLOWAGE.
If we are unable to accept or fulfil your order, we will notify you and refund any payment already taken where applicable.
We may refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or product information, payment issues, or product unavailability.
Pricing & Payment
All prices are displayed in GBP (£) unless otherwise stated.
The total price payable will be shown during checkout before you place your order.
Payment must be made using one of the payment methods available at checkout.
Payments may be processed securely by third-party payment providers. We do not necessarily receive or store your complete payment card details.
If we discover an obvious pricing error before accepting an order, we may contact you to provide the correct price or cancel the affected order and refund any payment already made.
Shipping & Delivery
Delivery options, estimated delivery times, and other shipping information are provided in our Shipping Policy.
Please ensure that the delivery information you provide is complete and accurate.
We are responsible for the goods until they are delivered to you, or to a person you have identified to receive them on your behalf, subject to applicable law.
Delivery estimates may occasionally be affected by circumstances outside our reasonable control. If a significant delay occurs, we will handle the situation in accordance with applicable consumer law.
Returns, Refunds & Exchanges
Our returns, refunds, exchanges, and 30-Day Money-Back Guarantee are explained in our Returns & Exchanges Policy.
Nothing in these Terms & Conditions or our Returns & Exchanges Policy affects your statutory rights under applicable UK consumer law.
Product Use
Products should be used only for their intended purpose and in accordance with any instructions, warnings, or safety information provided with the product.
You are responsible for following the provided instructions and taking reasonable care when using our products.
Nothing in this section limits your rights where a product is faulty, unsafe, misdescribed, or otherwise does not meet requirements under applicable consumer law.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to your statutory rights, GLOWAGE will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Intellectual Property
Unless otherwise stated, the content of our website, including our branding, logos, text, graphics, and other original materials owned by GLOWAGE, is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially exploit GLOWAGE-owned content without permission, except where permitted by law.
Third-party content, trademarks, images, or other materials remain the property of their respective owners.
Privacy
We handle personal information in accordance with our Privacy Policy and applicable data protection law.
Our use of cookies and similar technologies is also subject to the privacy and cookie controls available on our website.
Changes to These Terms
We may update these Terms & Conditions from time to time, for example to reflect changes to our services, business practices, or legal requirements.
Any updated Terms & Conditions will be published on this page.
Changes will not retrospectively alter the terms applicable to orders already accepted unless required by law or agreed with you.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections available under the laws applicable where you live.
Nothing in these Terms & Conditions affects any rights you have under applicable consumer law.
Questions About These Terms
If you have any questions about these Terms & Conditions, you can contact us at:
