Shipping

Thank you for shopping with GLOWAGE. Below you'll find important information about our shipping and delivery process.

Order Processing

All orders are typically processed within 1–2 business days.

Orders are not processed or dispatched on weekends or UK public holidays.

During periods of high demand, processing may take slightly longer. If there is a significant delay affecting your order, we will contact you by email.

Shipping Time

Delivery within the United Kingdom typically takes 7–15 business days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays.

Unless a different delivery timeframe has been agreed with you, goods will be delivered within the timeframe required by applicable UK consumer law.

Shipping Cost

We currently offer free standard shipping across the United Kingdom.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email where tracking is available.

Please allow some time for tracking information to update after dispatch.

Incorrect or Incomplete Address

Please make sure your shipping information is complete and accurate before placing your order.

If you notice an error in your delivery address, contact us at support@shopglowage.com as soon as possible.

We will do our best to update the address before the order is dispatched, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If a parcel cannot be delivered because the address provided was incorrect or incomplete and it is returned, additional shipping costs may apply if you request that the order be resent.

Delivery Issues

If your order is significantly delayed, appears to be lost, arrives damaged, or you experience another delivery issue, please contact us at:

support@shopglowage.com

Please include your order number and details of the issue so we can assist you.

If an order is confirmed as lost in transit, we will arrange an appropriate solution, which may include a replacement or refund.

Your statutory rights are not affected.

Failed Delivery

If a delivery attempt is unsuccessful, please follow any instructions provided by the courier regarding redelivery or collection.

If a parcel is returned because delivery could not be completed due to circumstances within the customer's control, such as an incorrect address or failure to collect the parcel, reasonable additional shipping costs may apply if you request that the order be resent.