Returns & Exchanges Policy
Thank you for shopping with GLOWAGE. Your satisfaction is important to us. This policy is designed to provide a clear and straightforward returns process while respecting your rights under applicable UK consumer law.
14-Day Cooling-Off Period
You have the right to cancel your order within 14 days of receiving your item, without having to provide a reason.
Once you notify us of your decision to cancel, you have a further 14 days to return the item.
You may inspect the item as you reasonably would in a store. We may make a deduction from your refund if the item's value has been reduced as a result of handling beyond what is necessary to establish its nature, characteristics, and functionality.
30-Day Money-Back Guarantee
In addition to your statutory rights, GLOWAGE offers a 30-Day Money-Back Guarantee, giving you 30 days from the date of delivery to request a return.
For returns made under our 30-Day Money-Back Guarantee outside the statutory 14-day cooling-off period, items must be unused, in their original condition, and returned with their original packaging.
Our 30-Day Money-Back Guarantee is in addition to, and does not affect, your statutory rights.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, incorrect, or develops a fault, please contact us as soon as possible so we can help resolve the issue.
If the product is faulty, your rights and available remedies will be handled in accordance with applicable UK consumer law. This may include a refund, repair, or replacement depending on the circumstances.
These rights are separate from our 30-Day Money-Back Guarantee and do not affect your statutory rights.
Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.
If you receive an incorrect item, or the product is faulty or damaged, GLOWAGE will cover reasonable return shipping costs where a return is required.
Hygiene Notice
For hygiene reasons, certain products may not be eligible for return once opened or used where permitted by applicable law.
This does not affect your statutory rights, including your rights in relation to faulty goods.
Exchanges
If you receive an item that is damaged, defective, incorrect, or not functioning as intended, please contact us and we will help arrange an appropriate solution.
How to Request a Return or Exchange
To request a return or exchange, contact us at:
Please include your order number and a brief description of your request or issue. If the item is damaged or faulty, photos or videos may help us resolve the issue more quickly.
Please contact us before sending a return so we can provide the appropriate return instructions.
Refunds
Once your return is received, we will inspect it and notify you of the outcome.
Where a refund is due following the exercise of your statutory cancellation rights, it will be processed within 14 days of receiving the returned goods.
For returns made under our voluntary 30-Day Money-Back Guarantee, approved refunds will be issued to your original payment method after the returned item has been received and inspected.
Once a refund has been processed, please allow 5–10 business days for it to appear in your account, depending on your bank or payment provider.
Where required by law, any standard delivery charge paid on the original order will also be refunded. If you selected a more expensive delivery option, any additional cost above the standard delivery charge will not be refunded.
Delayed Refunds
If your refund has been processed but has not yet appeared in your account, please check with your bank or payment provider, as processing times can vary.
If you still need assistance, contact us at:
